I honestly cannot say enough about the compassion we received here today.
From the front desk, to the vet tech, to the doctor, the entire place made me feel like they genuinely cared about their patients and the families who love them.
I brought in my son’s cat, Mr. Bean, because he wasn’t acting like himself.
We’ve dealt with a scary pet emergency before when one of our other cats lost a toe, and thankfully we were able to treat it, care for the wound, and watch him heal. But this was completely different.
I initially thought we would get Mr. Bean some medicine and he would be okay.
Then the doctor called with the devastating news that his blood smear was suspicious for a serious tick borne blood infection and that he needed a special compounded medication. Hearing that absolutely crushed me.
A wound was something I could see, clean, bandage, and help heal. This was happening inside his blood, where there was nothing I could personally fix. I felt completely helpless.
I’ll admit that when I first received the bad news, I was a little sharp.
I had gone from believing he was going to be okay to suddenly being terrified that we could lose our family pet. But the doctor met my fear with compassion instead of taking it personally. She told me, “You tried. This wasn’t your fault.”
That hit my heart.
I hugged her because I needed those words more than I realized.
Instead of sitting there blaming myself and feeling hopeless, something switched in me. Okay, this isn’t about blame. What do we need to do to save Mr. Bean?
Then came the next problem: money. I was literally trying to calculate how I was going to afford a potentially lifesaving compounded medication for my son’s cat.
And this staff did not just hand me a prescription and send me away to figure it out alone.
They went into detective mode. 😭
The tech, doctor, and front desk started helping me figure out where his medication could be compounded.
They helped search for pharmacies and options until we found somewhere that could prepare what he needed at a price my family could actually swing. They kept trying to find a solution with me.
The tech did everything she could. The doctor did everything she could. The front desk did everything they could.
And through all of it, nobody made me feel embarrassed because money was tight or made Mr. Bean feel like he mattered any less because I was worried about what I could afford.
They treated him like a patient worth fighting for, and they treated me like what I was, a scared mom trying desperately to save her family’s cat.
Mr. Bean still has a fight ahead of him, and we don’t know yet how his story will end. But tonight he has a diagnosis being pursued, a treatment plan, and medication being prepared for him. Most importantly, he has a chance.
Whatever happens next, I will never forget how hard this entire team worked to help us give him that chance.
Sometimes veterinary care isn’t only about treating an animal, it’s about helping the humans who love them find a way forward when they feel completely helpless.
Thank you for caring about Mr. Bean when our family needed it most. ❤️🐾
